Terms of service

ClarkeWall Limited

1. About Us

ClarkeWall Limited ("we", "us", "our") is a company providing the supply and installation of security and perimeter products, including fencing, gates, bollards, barriers, and turnstiles.

Registered Address: ClarkeWall LTD, Unit 20, Hardy's Farm Business Park, Hawton Lane, Newark NG24 3SD, United Kingdom
Email: info@clarkewall.co.uk
Phone: 01636 658610
Company Number: [INSERT NUMBER]

2. Acceptance of Terms

By accepting a quotation, placing an order, or using our services, you agree to be bound by these Terms of Service.

3. Services

We supply and/or install the following:

Mesh fencing
Palisade fencing
Gates
Bollards
Barriers
Turnstiles

All services are subject to availability, site conditions, and agreement in writing.

4. Quotations & Orders

4.1 All quotations are valid for 30 days unless otherwise stated.
4.2 Quotations are based on the information provided at the time and may be subject to change following a site survey.
4.3 A contract is formed once the quotation is accepted in writing or a deposit is received.

5. Pricing & Payment

5.1 Prices are inclusive/exclusive of VAT (as stated in the quotation).
5.2 A deposit may be required before work begins.
5.3 The remaining balance is due upon completion unless otherwise agreed.
5.4 We reserve the right to charge interest on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Customer Responsibilities

You agree to:

Provide safe and clear access to the site
Ensure all necessary permissions, boundaries, and approvals are in place
Inform us of any underground services (e.g., water, gas, electric)
Remove obstacles prior to installation unless agreed otherwise

We are not liable for delays or damage caused by failure to meet these responsibilities.

7. Site Conditions

7.1 Our pricing assumes normal ground conditions.
7.2 Additional charges may apply for:

Hard ground, rock, or obstructions
Hidden underground utilities
Unexpected site issues

We will inform you before proceeding with additional work.

8. Installation

8.1 Installation dates are estimates and may be affected by weather, supply delays, or unforeseen circumstances.
8.2 We reserve the right to adjust installation methods if necessary.
8.3 Unless agreed, waste removal is/not included.

9. Product Variations

Products may vary slightly in colour, finish, or dimensions due to manufacturing tolerances. These variations do not constitute defects.

10. Cancellations & Refunds

10.1 Consumers may have the right to cancel within 14 days under the Consumer Contracts Regulations 2013.
10.2 This right may not apply to custom or made-to-measure products.
10.3 If work has begun within the cancellation period at your request, you may be charged for work completed.

11. Warranties

11.1 We provide a 12-month workmanship guarantee unless otherwise stated.
11.2 Manufacturer warranties apply to supplied products where applicable.
11.3 Warranties do not cover:

Misuse or accidental damage
Vandalism or theft
Normal wear and tear

12. Liability

12.1 We will not be liable for:

Indirect or consequential losses
Damage caused by undisclosed underground services
Delays outside our control

12.2 Nothing in these terms limits liability for death or personal injury caused by negligence.

13. Ownership of Goods

All goods remain the property of ClarkeWall Limited until paid in full.

14. Health & Safety

We comply with all relevant UK health and safety regulations. We reserve the right to suspend work if unsafe conditions are identified.

15. Delays & Force Majeure

We are not responsible for delays caused by events beyond our control, including but not limited to:

Severe weather
Supply chain disruption
Labour shortages

16. Termination

We reserve the right to suspend or terminate services if:

Payments are not made on time
These terms are breached

17. Complaints

If you are not satisfied with our service, please contact us at:
Email: info@clarkewall.co.uk

We aim to respond within 5 working days.

18. Governing Law

These Terms of Service are governed by the laws of England and Wales.

19. Changes to Terms

We reserve the right to update these terms at any time. The latest version will always be available upon request or on our website.