Refund policy

RETURNS & REFUNDS POLICY

ClarkeWall Limited

1. Overview

This policy outlines the terms under which goods supplied by ClarkeWall Limited may be returned and refunded.

2. Returns Eligibility

Returns may be accepted subject to the following conditions:

  • Items must be returned in their original condition and be unused

  • Return requests must be made within a reasonable timeframe of delivery

  • Custom or made-to-measure items may not be eligible for return

All returns must be agreed in advance by ClarkeWall Limited.

3. Incorrect Orders (Customer Responsibility)

If a customer orders incorrect items, the following will apply:

  • A 20% restocking (relisting) fee will be charged

  • The customer may also be responsible for:

    • Collection costs

    • Re-delivery charges for replacement items

Returns will only be accepted at our discretion.

4. Our Errors

If ClarkeWall Limited supplies incorrect or faulty goods due to our error:

  • We will arrange correction, replacement, or refund

  • No restocking or additional delivery charges will apply

We will work promptly to resolve the issue at no cost to the customer.

5. Collection & Return Costs

Where returns are agreed:

  • Collection may be arranged by ClarkeWall Limited

  • Collection and handling charges may apply unless the return is due to our error

6. Refunds

Refunds will be processed:

  • After returned goods have been received and inspected

  • Less any applicable fees (e.g., restocking or collection charges)

Refunds will be made using the original payment method where possible.

7. Non-Returnable Items

The following items are generally non-returnable:

  • Custom-made or made-to-measure products

  • Installed goods

  • Items that have been used, damaged, or altered after delivery

8. Warranty

All products supplied by ClarkeWall Limited include a 12-month warranty covering manufacturing defects and workmanship (where applicable).

This warranty does not cover:

  • Normal wear and tear

  • Misuse or improper installation (where not installed by us)

  • Vandalism or accidental damage

  • Environmental damage (e.g., extreme weather, corrosion beyond normal expectations)

9. Reporting Issues

Any issues with goods must be reported:

  • As soon as reasonably possible after delivery

  • With supporting details or photographs where applicable

10. Policy Updates

ClarkeWall Limited reserves the right to update this Returns & Refunds Policy at any time. The latest version will be available upon request or on our website.