Privacy policy

PRIVACY POLICY

ClarkeWall LTD

1. Introduction

ClarkeWall LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

ClarkeWall LTD is the data controller responsible for your personal data.

Contact Details:
ClarkeWall LTD
Unit 20, Hardy's Farm Business Park
Hawton Lane
Newark NG24 3SD
United Kingdom

Phone: 01636 658610
Email: info@clarkewall.co.uk

3. Personal Data We Collect

We may collect and process the following personal data:

  • Name

  • Address (including delivery and installation addresses)

  • Email address

  • Phone number

  • Payment details (where applicable)

  • Enquiry and quotation details

  • Any additional information you provide to us

4. How We Collect Your Data

We collect personal data through:

  • Phone calls and email correspondence

  • Website enquiry/contact forms

  • Quote requests and order forms

  • Contracts and service agreements

5. How We Use Your Data

We use your personal data to:

  • Provide quotations and services

  • Deliver and install products

  • Process payments

  • Communicate with you regarding your order or enquiry

  • Maintain internal business records

  • Comply with legal and regulatory obligations

6. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract – to provide services you request

  • Legal obligation – for tax and legal compliance

  • Legitimate interests – to run and improve our business

  • Consent – for marketing communications (where applicable)

7. Sharing Your Data

We may share your data with:

  • Suppliers and subcontractors involved in your project

  • Payment processors and financial providers

  • Professional advisers (e.g., accountants, legal advisers)

We do not sell or rent your personal data to third parties.

8. Data Security

We take appropriate measures to protect your personal data, including:

  • Secure digital storage systems

  • Restricted access to authorised personnel

  • Password-protected systems

9. Data Retention

We retain your data only as long as necessary, including:

  • Up to 6 years for financial and tax purposes

  • For warranty, legal, or dispute resolution purposes where required

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request transfer of your data

To exercise your rights, contact us using the details above.

11. Cookies

Our website may use cookies to improve user experience. You can manage cookie preferences through your browser settings.

12. Marketing

We may contact you with information about our services where permitted by law. You can opt out at any time by contacting us.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

15. Contact

If you have any questions about this policy or your data, please contact us:

Email: info@clarkewall.co.uk
Phone: 01636 658610