Shipping policy

SHIPPING & DELIVERY POLICY

ClarkeWall Limited

1. Delivery Areas

ClarkeWall Limited delivers within the UK mainland only.

Our standard delivery area covers the East Midlands region. Deliveries outside this area may be available subject to agreement and will be quoted on a case-by-case basis.

We do not deliver outside the UK mainland.

2. Delivery Method

All deliveries are carried out directly by ClarkeWall Limited staff using company vehicles.

Delivery includes unloading of goods from the vehicle and placement on site where reasonably accessible and agreed in advance.

3. Delivery Charges

Delivery costs are calculated based on distance from our operating base.

Additional charges may apply where:

  • The delivery location is outside our standard service area

  • Access is restricted or difficult

  • Additional time, labour, or equipment is required

All delivery charges will be confirmed prior to dispatch.

4. Delivery Timeframes

Delivery dates and times are agreed in advance where possible but are estimates only.

Delays may occur due to circumstances beyond our control, including:

  • Traffic conditions

  • Weather

  • Vehicle issues

  • Operational delays

We will make reasonable efforts to inform you of any delays.

5. Customer Availability

The customer, or a designated representative, must be present at the time of delivery to accept the goods.

If no one is available:

  • Delivery may be postponed

  • Additional delivery charges may apply for re-delivery

6. Site Access & Conditions

The customer is responsible for ensuring:

  • Safe and adequate access for delivery vehicles

  • Suitable space for unloading

  • Clear and unobstructed access to the delivery location

If access is not suitable or deemed unsafe, ClarkeWall Limited reserves the right to:

  • Refuse delivery

  • Charge additional fees for failed or delayed delivery

7. Unloading & Placement

ClarkeWall Limited staff will unload goods from the delivery vehicle.

Placement of goods on site is provided where:

  • Access is safe and reasonable

  • Ground conditions are suitable

We reserve the right to limit placement to kerbside delivery if site conditions are unsafe or unsuitable.

8. Risk & Responsibility

Responsibility for goods passes to the customer upon successful delivery and unloading.

Customers are advised to ensure appropriate arrangements are in place to protect goods after delivery.

9. Damaged or Missing Goods

Customers must inspect goods at the time of delivery.

Any damage or shortages must be reported:

  • At the time of delivery where possible

  • Or within 48 hours of delivery

Failure to report within this timeframe may affect your ability to make a claim.

10. Failed Deliveries

A delivery may be considered failed if:

  • No one is present to accept delivery

  • Access is not possible or safe

  • Incorrect delivery information has been provided

In such cases, additional charges may apply for re-delivery.

11. Special Requirements

Customers must inform ClarkeWall Limited in advance of any special delivery requirements, including:

  • Restricted access routes

  • Narrow roads or weight limits

  • Specific delivery time constraints

  • Site hazards

Failure to provide this information may result in delays or additional charges.

12. Changes to This Policy

ClarkeWall Limited reserves the right to update this Shipping & Delivery Policy at any time. The latest version will be available upon request or via our website.